Privacy Policy

At FÉRIQUE Investment Services and FÉRIQUE Fund Management (FÉRIQUE), we are committed to protecting the security of your personal information.

Collecting and using your personal information

This privacy policy explains how we collect, use and communicate your personal information in the course of our business activities, including through our website. It also explains how you may exercise your rights, in particular when you wish to access your personal information or request that we rectify it.

Consult our cookies policy

When you provide us with personal information after having read this policy, you consent to our use and communication of this information as herein described.

Personal information is any information which relates to a natural person (and not a business) and allows directly or indirectly that person to be identified. 

For example, your social insurance number (SIN), occupation, civil status, address, telephone number, email address, fax number or other information that can be used to communicate with you, as well as financial information concerning you, your spouse or a family member, are considered personal information.

This policy does not apply to websites operated by third parties over whom we have no control. When you follow a link to a third party site, the privacy policy of that third party site applies. We are not responsible for their policies, procedures or practices regarding the protection of personal information. We encourage you to consult these policies before submitting personal information to these third party sites.

We collect your personal information from you by telephone, fax, mail, in person or online:

  • When you open an account and during any subsequent changes to your information
  • During our various meetings and calls
  • When you decide to communicate with us, for example by using our contact information available online
  • When you use the Client Portal tools, including Goals and Balance Sheet

With your consent or where permitted by law, we may also collect your personal information from third parties such as:

  • Your financial institution
  • Your accountants, tax specialists or legal advisors

We may ask you for information concerning your family members (for example, your spouse) to allow us to better understand your financial situation. In this case, you are responsible for obtaining their consent.

We collect only the personal information necessary for the purposes of verifying your identity, managing your file and determining the suitability of your investments according to your objectives, in respect of applicable laws. For example, we may collect the following information:

Identity Information


  • First name, last name
  • SIN
  • Date of birth
  • Information appearing on your passport or other identity documents
  • Other documents that confirm your idendity


  • To identify you
  • To ensure the accuracy of your information
  • To comply with our obligations, for example to prevent and combat fraud

Financial Information


  • Salary
  • Civil status
  • Value of your assets and liabilities
  • Account number at your financial institution
  • Tax statements


  • To understand your financial situation
  • To establish your risk profile
  • To offer you products and services adapted to your needs
  • To carry out transactions, including mutual fund purchases and redemptions
  • To manage our client relationship with you
  • To comply with our obligations

Contact Information


  • First name and last name
  • Email address
  • Telephone number
  • Mailing addres


  • To send you our newsletters
  • To invite you to our events or those of our partners
  • To inform you of your investment performance
  • To send you other communications within the context of our relationship 

Client Information Inserted in Client Portal Tools


  • Assets held at FÉRIQUE
  • Assets not held at FÉRIQUE
  • Liabilities
  • Investment projects
  • Your balance sheet 


  • To offer you tools to better understand your financial situation
  • To allow your advisor to communicate with you to offer FÉRIQUE products or services that may interest you

In the course of our activities, we may communicate your personal information to third parties such as service providers, partners or public bodies. 

Before sharing your information, we take reasonable measures to ensure they comply with all applicable laws. In certain cases, we will request new consent before communicating your personal information.

Service Providers

We use service providers with whom we may share your personal information:

  • National Bank Trust, our securities custodian and registrar of the FÉRIQUE fund
  • Natcan Trust Company, trustee of our registered plans
  • Equisoft, our provider for client relation software and certain financial tools used by FÉRIQUE Investment Services
  • Microsoft Azure, for hosting our servers


We may share your information with partners to offer you related services. These partners include:

  • Insurers
  • Bankers
  • Accountants
  • Tax specialists
  • Notaries
  • Mortgage brokers
  • Employers in the case of group plans 

Public Bodies

Because we operate in a heavily regulated industry, we may be required to share your personal information with governmental or regulatory bodies.

For example, we are required by law to provide your SIN to the Canada Revenue Agency when we file tax returns.


We may also be required to share your personal information with third parties where required by law, regulation, court order, subpoena, valid demand or search warrant, or in response to a government investigation or other lawful request.

Our servers are located in Quebec. However, we may also store and process your personal information outside Quebec, and particularly, in Ontario.

Our practices concerning your personal information are at all times governed by this policy and by applicable Canadian and Quebec privacy legislation.

We will keep your personal information for the duration of our relationship with you. If you terminate this relationship, we will destroy your personal information after 7 years, unless we must keep it longer.

We will keep your personal information longer if we are required to do so to comply with our regulatory or other obligations, or to resolve reasonably foreseeable or pending litigation


We have implemented physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold about you.

We also have a confidentiality incident response plan. This plan requires us, among other things, to inform the authorities and persons concerned where required to do so.

Restricted Access

Only authorized personnel who need to consult your personal information within the scope of their functions have access to it. Moreover, if authorized, access to client accounts is subject to multi-factor authentication.

Fraud Prevention

We will never ask you to provide us personal or confidential information by email. If you receive such a request, please do not follow the instructions in these emails, as you may compromise the security of your information by following links that bring you to fake websites.


No safety measure is absolute or completely guaranteed. If you have reasons to believe your interaction with us is no longer secure (for example, if you believe that the information you provided us has been compromised), please contact us immediately at the address listed in the section How to Contact Us?

Access, Deletion and Rectification

You can access the personal information we hold about you and, where applicable, ask us to rectify it to the extent permitted by law.

You may also request the deletion of obsolete or inappropriate information.

Withdraw Consent

You can withdraw your consent to the use and communication of the personal information collected.  

However, we may no longer be able to provide you our products or services.

Pour en savoir plus 

To learn more about your rights under Canadian and Quebec law, please consult the following links for Canada and Québec.

Our Privacy Officer, who is also our Chief Compliance Officer, will respond to your questions and requests as well as handle any complaints you may have concerning our personal information practices. All postal communications should be addressed to:

  • Privacy Officer
    Place du Canada, 1010, rue De La Gauchetière Ouest, bureau 1400
    Montréal (Québec) H3B 2N2
  • You can also contact us by email, by sending your request to

This policy is effective as of the “last updated” date at the top of each page. 

We may change this policy from time to time. If we are planning any major changes, we will send you a notice of modification by email or post within 30 days of its coming into force. They are also available on our website. 

Dernière mise à jour le 2023-09-05

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