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Special Advisory Services Schedule for RRSP Season

To answer your questions and facilitate your transactions, Advisory Services’ business hours will be extended from February 15 to March 1:

- From Thursday February 15 to Friday February 23: 8:00 a.m. to 9:00 p.m.
Saturday, February 24: 9:00 a.m. to 5:00 p.m.
From Monday February 26 to Thursday March 1: 8:00 a.m. to 9:00 p.m.

Level of activity expected at the Advisory Services call center
  • The purpose of this table is to provide an indicative overview of the expected level of activity in the Telephone Advisory Service.
  • This is an average based on past data and does not indicate the level of activity in real time.
  • A lower level of activity should result in reduced waiting time.
  • As an indication, here is the average waiting time corresponding to the expected level of activity:

Level of Activity

Average Waiting Time

Low Less than 2 minutes
Moderate Less than 5 minutes 
High Generally less than 5 minutes, sometimes less than 10



Call 514-788-6485 (toll-free 1-800-291-0337)

To make a transaction, you may use our transactional website at any time.