News / Published on .

Special Advisory Services Schedule for 2019 RRSP-TFSA Season

To answer your questions and facilitate your transactions, Advisory Services’ business hours will be extended from:

Monday, February 18 to Friday, February 22 : 8 a.m. to 9 p.m.

Saturday, February 23 : 9 a.m. to 5 p.m. 

Monday, February 24 to Friday, March 1 : 8 a.m. to 9 p.m.

Level of activity expected at the Advisory Services call center
  • The purpose of this table is to provide an indicative overview of the expected level of activity in the Telephone Advisory Service.
  • This is an average based on past data and does not indicate the level of activity in real time.
  • A lower level of activity should result in reduced waiting time.
  • As an indication, here is the average waiting time corresponding to the expected level of activity:

Level of Activity

Average Waiting Time

Low Less than 2 minutes
Moderate Less than 5 minutes 
High Generally less than 5 minutes, sometimes less than 10



Call 514-788-6485 (toll-free 1-800-291-0337)

To make a transaction, you may use our transactional website at any time.

* From Monday, February 18 to Friday, March 1