Advisory Services Opening Hours
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Level of activity expected at the Advisory Services call center

• The purpose of this table is to provide an indicative overview of the expected level of activity in the Telephone Advisory Service.
• This is an average based on past data and does not indicate the level of activity in real time.
• A lower level of activity should result in reduced waiting time.
• As an indication, here is the average waiting time corresponding to the expected level of activity:

Level of Activity	Average Waiting Time
Low	Less than 2 minutes
Moderate	Less than 5 minutes
High	Generally less than 5 minutes, sometimes less than 10

*Extended hours for RRSP season: Monday, February 17 to Monday, March 2, 2020

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See also: Advisory Services Team